Reporting violations and complaints
Anyone who places goods subject to payment of the levy on Belgian territory without applying the private copying remuneration (Auvibel levy) is violating the law on copyright and related rights. Such violations cause harm to the rightholders and give rise to unfair competition on the market.
You can help stop these illegal practices!
You can, anonymously or otherwise, report traders, individuals, firms, trade fairs, online shops, etc. that fail to apply the levy. You can also contact us if you have any doubts and/or complaints about the application of the levy. We will deal with every case!
Do you have another complaint about the application of the regulations or about the way Auvibel operates?
Any information you provide us with will remain strictly confidential. In accordance with Article XI.281 of the Code of Economic Law, the staff members of the management company, as well as all other persons involved in collecting the private copying remuneration, must maintain professional secrecy with regard to any information of which they become aware or in relation to the performance of their duties.
All procedures for handling complaints and the procedural rules for disputes can be found in Articles XI.273/1 and XI.273/12 of the Code of Economic Law.