Reporting violations and complaints
Anyone who places goods subject to payment of the levy on Belgian territory without applying the private copying remuneration (Auvibel levy) is violating the law on copyright and related rights. Such violations cause harm to the rightholders and give rise to unfair competition on the market.
You can help stop these illegal practices!
You can, anonymously or otherwise, report traders, individuals, firms, trade fairs, online shops, etc. that fail to apply the levy. You can also contact us if you have any doubts and/or complaints about the application of the levy. We will deal with every case!
Do you have another complaint about the application of the regulations or about the way Auvibel operates?
Any information you provide us with will remain strictly confidential. In accordance with Article XI.281 of the Code of Economic Law, the staff members of the management company, as well as all other persons involved in collecting the private copying remuneration, must maintain professional secrecy with regard to any information of which they become aware or in relation to the performance of their duties.
All procedures for handling complaints and the procedural rules for disputes can be found in Articles XI.273/1 and XI.273/12 of the Code of Economic Law.
Complaints relating to Auvibel’s operations can be filed by post or by e-mail (firstname.lastname@example.org) or through our online portal.
The complaint must state your identity, postal address, e-mail address, phone number and your personal details or your company details (such as the legal form, company number, VAT Reg. No.) as well as -if applicable- a contact person’s details. The complaint should be addressed to the General Director. It needs to include a clear description of the subject of the complaint as well as a clear account of the facts on which it is based and it also needs to provide all of the useful pieces of information/evidence. Should you wish or if Auvibel deems it useful, you can also be heard. Within five working days Auvibel will send an acknowledgment of receipt, which also states the time period within which a response shall be provided. In general Auvibel aims to respond within one month following the submission of the complaint. In exceptional cases the response time can extended by a maximum of one month. In which case Auvibel will specify why the response period has been extended. Auvibel will respond to your complaint by using the same means of communication as the one you used when filing the complaint. Should Auvibel reject your complaint (or parts of it), it will state its motivation.